My Profile Information
NOTE: If you have already set up a Profile, you can access your details at our login page.
Required information
Ancient Coin Traders – PRIVACY POLICY
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.ancientcointraders.com (Site) or directly from you.
Please read this Privacy Policy carefully. Please contact us if you have any questions.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
1. Type of personal information collected
Personal Information: The type of personal information we collect may include is set out on our website.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2. Collection and use of personal information
We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.
3. Disclosure of personal information
We may disclose personal information for purposes including to provide our products and services to you, and as required by law.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
4. Access to and correction of personal information
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.
5. Complaints about breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.
6. Unsubscribe
To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.
7. Storage and Security
We are committed to ensuring that the information you provide is secure.
For any questions or notice, please contact us at:
Ancient Coin Traders
Email: info@ancientcointraders.com
Last update: 12 January 2017
The following terms and conditions apply to your purchase:
Terms of Purchase: We accept credit card payments for all ancient coins and antiquities via paypal. You do not need to sign up to paypal to use your credit card. If you wish to use alternative means of payment, please contact us to discuss. The exchange rate is updated periodically by the website software. We are not responsible for small differences (if any) between the actual exchange rate at the time and the purchase and the exchange rate used by our website software. These terms may be updated by us at any time without notice to you. However those changes do not apply retrospectively. The terms and conditions applying to any orders you have placed with us will be those terms and conditions effective as at the date and time of that order.
Fees & Taxes: We do not charge taxes. Further, we are not responsible for any duties, fees, taxes or any other costs which arise from you importing ancient coins and antiquities into your country. Please consult your country's importing laws and regulations for more details. You assume all risk in any customs, fees, taxes or any costs associated with the importation of ancient coins and antiquities into your country.
Shipping: We generally ship ancient coins and antiquities worldwide. However, we reserve the right to not proceed with any order to a given country, at our complete discretion. We offer flat rates for domestic and international shipping which includes insurance for your peace of mind. Shipping rates are displayed during the checkout process and unless expressly provided otherwise, do not vary by weight or quantity.
Delivery: We ship only after payment is received. In the case of fund transfers, receipt of payment is taken to mean when the funds have cleared into our account. We aim to ship as soon as reasonably practicable after payment is received. We cannot be held responsible for any uninsurable losses arising out of the mail process, including any losses arising due to the local laws of your country. It is your responsibility to check and be aware of restrictions (if any) on importing ancient coins and antiquities into your country. You assume all risk and liability relating to importing ancient coins and antiquites into your country. Shipping times vary depending on the destination country. For international orders, please allow up to two weeks before enquiring about your order status. Tracking numbers will be provided so you can track your parcel on the Australia Post website.
Descriptions and images: We use our best endeavours to accurately photograph, describe and attribute coins relying on available physical and online references. We put considerable effort into researching coins in physical references and online databases. Over time, dates, mints and other items attributed to a particular coin can change from new research. In some cases these matters are the subject of ongoing debate by academics. Additionally although grading an ancient coin is a matter of subjective opinion, we try to be conservative. We try our best to take photos which mirror how the coin appears in hand. However, photographs will vary slightly (including colour) from the actual subject due to lighting conditions and limitations in the equipment and post-processing software used.
Refunds & Returns: We are happy to refund you if you change your mind or are not happy with your purchase for any reason, provided you make this request within 7 days of receiving your item(s). The refunded amount will exclude shipping costs and will only be issued once the coin has returned safely and in the same condition it was sent to you. All ancient coins and antiquities are guaranteed authentic for life. You may return an item for a refund, at any time, if it is established by a suitably qualified and experienced professional certifier that it is not authentic. Professional certifier for these purposes means anyone who we are satisfied that is well reputed as a reliable provider of certification services for ancient coins and / or antiquities. At this timne, we consider the following professiojnal certifiers to be acceptable: David.R.Sear, who is a leading authority in the field of ancient numismatics; and PCGS. Refunds will include shipping and certification fees you incurred, provided those fees are in our opinion, reasonable. Except to the extent required by law and without limiting any rights you have at law, for all other circumstances, it is our discretion whether refunds will be issued. You understand that describing the condition of ancient coins and antiquities can be subjective and can often rely on interpretation of available research. If you think we have misdescribed a coin, then we will consider your request for a refund reasonably and in good faith. Examples of minor issues unlikely to give rise to a refund: we have incorrectly described the date of a coin as 16AD instead of 17AD; 2) We have attributed the coin to the wrong reference number e.g. referencing SNG ANS 888 instead of SNG ANS 887. We will also not issue refunds where contemporary research overrides previous understanding of a coin’s origin, or ruler etc.
Privacy laws: Your private information is protected in Australia by Federal law. Please refer to our Privacy Notice for more information.
Jurisdiction: You submit to the exclusive jurisdiction of the courts of South Australia and any courts that may hear appeals from those courts in respect of any proceedings in connection with these terms and conditions.
Contact us: The best way to contact us is via email. You may feel free to ask any questions you like about ancient coins and antiquities. Please allow up to 24 hours for a reply, though we do try and answer enquiries as soon as they are received.
Last update: 03 June 2019